Archive for the ‘Business to Business’ Category

China – “Due diligence or not too diligent, that is the question” – Sorry Will.

May 17, 2012

It is nearly 12 months since I last penned my thoughts on China. Why you might wonder has it been so long between drinks? Well, truth be known, there was not a lot else of great significance that I could add to my previous musing. There is so much information added to the many sources available today that I think it needs to be something that I believe you, dear China reader, can use should you want to, or indeed be undertaking business in China.

However, I have been struck recently by how much money a number of very experienced major investors and fund managers, mainly the latter, have lost, or are losing in China. Therefore, I decided I might be able to impart a few ideas that could be worth your consideration.

In the case of private investors, I don’t really worry myself too much because they are most likely to be using their own hard earned dollars. In the case of the latter, it is more likely they are applying the age old investment strategy known as “OPM.” (OPM = Other Peoples Money dear reader, yours’ and mine). They have done a bundle in the west and are now ‘experimenting’ with this simple strategy to invest in China.

I use the term ‘experimenting’ because once you understand why so much hard earned money (yes it belongs to the average punter via their Pension contributions) is being lost, the only conclusion one can reach is that it is an experiment! China is a big laboratory for financial experimentation. Only thing is the monkey keeps escaping because someone keeps leaving the lab door and windows open and unattended!

I marvel at how some of the worlds most renowned fund managers have lost such enormous, and I mean ENORMOUS amounts of OPM in recent times. Not only bad bets, but poorly implemented investment strategies in China. The amounts, in only a few cases, you can count on one hand, exceed US$1bn and that does not count all the poor souls that have lost money through fraudulent trade in China.

In three cases, the numbers go something like this, -$400m, -$230m, and -$460m. No small biscuits! Why, I don’t really know other than a rush to jump on the China growth band wagon led to poor analysis and investigation of investments. Yes, I realise that most readers are unlikely to be investing this much money. It is however, all relative. Can you afford to lose $40,000 through a badly implemented strategy? I know I can’t.

You will recall in my previous missive on China that the approach needs to be founded on a long term commitment and that that requires (indeed necessitates) a great deal of patience and persistence. A part of the exercise is to maintain, a disciplined approach throughout.

Have the patience to build deep rooted relationships. Keep as much of your powder dry until you are ready to move. Sure, there are many stories of people that have gone to China and started trading immediately. Note, I said ‘stories’. You can choose to listen to the stories and follow suit (I would rather go to the Crowne Casino in Macau. More fun and less to lose) or be your own person and stay the distance. Identify companies with a board of directors, and management that will be prepared to make $2 or $3 over the longer term rather than go for the quick buck today.

Okay, okay I hear you, so you want something now!

Presuming enough ground work through your professional searches, appointments, associations and other interactions, has been done that you now have good network of dependable domestic Chinese expertise, then you are ready to move as a team on consummating your financial investment in your target ( I do hope you do not turn out to be the unwitting target!). If all is well on this front then it is time to consider due diligence.

This is not a choice, it is critical. I am not going proffer as to why this aspect has been so problematic for so many investment forays into China. I can only surmise that has to do with the excitement of the project, poor risk management, or simply laziness. Problem is you are not going to know for a while after the investment is made whether you have been diligent enough or not.

So, how much and what is the due diligence likely to involve? There is, of course, the standard due diligence approach. Any half decent corporate or legal adviser is going to have an ‘off the shelf’ due diligence check list. Review the check list, if it looks similar to one you might encounter in the West then I suggest you might have to reconsider your advisers position. This is China, remember what I said last time around, ‘Think Global, act Chinese’.
Go DEEPER than you have ever gone before. You are venturing into your ‘Mariana Trench’. There could be nasty things there you can not even imagine right now in all the excitement and they will bite you right on the arse if your not wary. Here are a few things to think about;

 Operating site visits – crucial in remote locations. I have visited sites where I have been around a factory that has buildings that are supposed to house operating equipment, raw materials, or finished goods. For whatever reason we can’t gain access. A big red flag!

Remember the investor that visited a very busy plant his company was investing in. There were hundreds of people milling about; trucks were moving in and out. The activity was frenetic. After the investment went pear shaped the Managing Director of the Company recalled visiting the factory.
He was corralled into the main office building were he was fêted in a plush board room and offices by the Company and local Government officials.
He left thinking; at sometime he would ‘…got back for better look.’ In the end, it was all a well managed charade. All the ‘employees’ were locals hired for the day to put on a show.

 Operating assets assessment – make sure EVERY piece of equipment operates as you expect so inspect it yourself. If there are three shifts, visit a different shift on different days without notice. If this is difficult to agree with your target, why?

 Access – is access available to the business to facilitate operations, supply, and dispatch, i.e. can the access roads handle the likely traffic said to visit the business?

 Market research – if your product is going into China ensure that the research is genuine and soundly based (See Project RED below). The ‘China syndrome is still alive and well. Acknowledge the reality of your market and competition. Trying to outsmart the Chinese on their home turf is just plain dumb.

 Are the Company’s customers and suppliers as described to you – visit materially important suppliers and customers YOURSELF and ensure that discussions take place with the owners. This is particularly important where no Government entity is involved. Faking clients, (including client offices), invoices, bank accounts etc, is not unknown.

 Locations – COUNT every location/office your target says they own or from which they operate. If you are in retail and you miss this step, go directly to jail and do not collect $100!

 Check orders – always check that any orders you place match what you expect to receive when it lands. You will have heard of the farmers that ordered fertilizer, paid for it when it left China and found the container filled with soil on arrival at its destination. Why? No due diligence to cover the risk.

These are, but a few cautionary suggestions. There are many more. Having the patience and discipline to understand and manage the risk of investing is the key. Business in China is only now beginning to grapple with western style governance. The West doesn’t have it right. Give your target the benefit of your governance experience through sharing the skill you have developed. On reflection if one is not taking these precautions anyway in acquisitions or investments generally, it is no wonder so much investor money lost.

Project RED
In 2008 Calcorp was invited to participate in the financing and building of a small beverage plant to bottle and distribute Australian wine. The Chinese Partner was a Shanghai listed company that at the time had approximately 3,000 distributors throughout China. With such a captive distribution network, how could we miss? After all, we only need a fraction of the distributors to support us for our project to be a winner.

The total capital investment was A$10m, all of which needed to be contributed up front. This is a standard government requirement and that needs reporting against once the project is operational

The project fortunately did not proceed. Our Chinese Partner did a great deal of market testing among their distributors. While there was acknowledgement that our products might have some traction, the distributors unanimously agreed that their market demand did not warrant the investment. We all agreed to pass, remain friends, and keep monitoring the situation.

We invested hundreds of thousands of dollars (note ‘invested’) in the experience. This is chicken feed compared to what we and our investors and partners could have lost. The saving grace, a partner with whom we had built a trusting relationship, they were domestic Chinese, really understood their market and let us in on their distributor feedback. Their support of our due diligence was incalculable. In Master Card terms, ‘Simply Priceless.’

Every time I visit China, I dine with or spend the day drinking tea and eating in the many tea houses close to where my friends live and we continue to discuss whether we think the market has shifted. One day we might do something. In the meantime, we enjoy each other’s company, at least I do theirs, and discuss how we might solve the worlds problems, sound familiar?

Respect and humility at all times is essential. Assume the worst but don’t show it. When it isn’t so, be delighted and send me an ‘I told you so’ note, I will accept in good humour. Try not to become a statistic. I fear though, that to earn your stripes in China you probably need to have an unfortunate experience. Make it as painless as possible and then don’t give up. Most of all keep having fun.

Your always curious China (opportunity) miner,
Neville
Neville Calvert is involved with various investments into and out of China as well as advising business. He can be contact at info@calcorpcapital.com

Head in the Clouds?

March 13, 2012

Today readers please forgive me if a run a little longer than normal. It is just that this blog is a subject matter with which you do need to get comfortable. It is going to change your business forever!

“You’re a dreamer son, always got your head in the clouds!’ How often I heard that expression when I was growing up. Mind you, it did suit a young boy constantly on the look out for the next adventure rather than focusing on the here and now. Today heading to the CLOUD has an entirely new meaning and more importantly potential impact particularly, for and on small and medium enterprises world wide.

The reason is simply the drive for greater efficiency. Cost reduction is a priority; particularly post the GFC, if SME’s are to remain competitive. More money must be allocated to sales or product development to remain competitive. The question is where does this cost saving come? Well there is an answer, or at least the beginnings of one. Before I go there though, some background mainly for those readers not around ‘back in the day’.

Since the mid 1980’s business has become more reliant on IT, computers and now software. The evolution of these processes has resulted in instant communication across the world. For business the delivery of quotations orders, invoices, banking transactions and conferences are now instantaneous. For all business though, this transition has come at a significant cost.

Initially, computers would be installed in a business and no sooner were they operating, a new up-graded version or entirely new more powerful computer would be available. The price didn’t go down in those early days! Some ‘magic’ formula ensured they were always around the same price as the previous model. Small business didn’t have a hope of keeping up.

Then along came the desk top with its DOS code, laptop with Lotus 123 and the eventually Windows. While the technology became more affordable, software was now the major cost factor. It required specialists to load the software onto business systems, licenses needed to acquired for a given number of users and restrictions around use limited the flexibility.

Again small business was not going to be in a position to benefit from the efficiency of this marvelous technology and the often ingenious business software (not Pacman or Mario Brothers) being developed that was held tightly inside a ‘black box’!

Fast forward to 2009/10 and the chatter really begins in earnest about ‘the Cloud’ and the opportunity this will for ALL businesses and more specifically I think for the SME sector.

SME’s will now be able to access software through the internet as if it were ‘on their own system’ without the inherent upfront and ongoing licensing costs. Today you can access software you need for your business when you need it and only when you need it.

No more buying programmes and down loading them or up loading a programme from a CD. All those boxes with discs, booklets etc all dispensed with. Never mind the money, what a space saver! Today this service has an acronym (isn’t there always one.). It is SaaS or Software as a Service.

No more high upfront capital expenditure); which results in a high cost of ownership. No need for skilled on-site or off-site software maintenance. This is now a very promising solution path for SME’s.

Now, you can afford the best software solution for your business without investing anything at all on the infrastructure or development platform or skilled manpower. The only requirement is a computer with browser, quite basic. SaaS is a recurring subscription based model delivered to customers on demand – Pay as you use.

Those of you who have been following us since we launched in 2008 will now recognise that we have been delivering to from ‘the Cloud’ since our inception. We didn’t even recognise this fact, certainly not in the early days.

Our services are provided as and when you the user needs them on a pay as you use model. All our business programmes are available instantly from any computer 24/7 literally globally. We store the information for you in a safe, secure environment for instant recall and updating. That is the beauty of SaaS. It is only going to get better.

There is a lot of other great business software out there e.g. CRM programmes, Accounting, training etc. We will be reviewing Cloud based software solutions over the coming months so stay tuned. In the meantime, I encourage you to get familiar with what is out there and ‘test’ the Cloud theory. We are and like us, it delivers!

Your, forever with his head in the Cloud, business guru

Neville Calvert
neville@thesmallbusinesstoolbox.com

A New World Order

August 5, 2011

I have just returned for my ninth visit to China. What I have learned over the time is that China is a rich, vibrant and colourful tapestry. It is like one of those paintings that every time you go back to visit you find something you hadn’t seen or realised was there before. I would encourage anyone genuinely interested in finding a new market to visit. However, this note is not about doing business in China. That is for a completely separate series that I will post over time. For now, I wanted to discuss what for the foreseeable future is the new world order.

For all of us involved in small to medium business, international trading and foreign affairs might not matter or at least it didn’t. Now with the economic upheaval in our traditional markets created by the Global Financial Crisis (GFC) many SME’s are finding their home markets contracting and traditional export markets are in disarray. Customers are now looking for longer term credit and finding their Banks are not keen to advance funding even against documentary letters of credit (LC’s). So what to do about it? For some it is too late but for those still hanging in there it is time to determine if you have what it takes to venture outside you traditional markets and marketing methods.

Brazil (read South America), China, India and SE Asia are growing. It is their domestic middle-class, which is expanding and starting to consume more foreign goods than ever before. Traditionally Western companies have moved into these markets to set up manufacturing and tap cheap labour for re-export of their products to the West. Now these countries are importing to satisfy their own domestic demand. For those of us who have been watching this is no great surprise. In 2008 I was recommending that companies focus on selling into China rather than trying to find cheap manufacturing sources in China or Malaysia. So now, there is a new world order. Manufacturers need to find their niche in these new markets. Country of origin does matter to this new breed of consumers. They will pay for quality and reliability. Is it or will it be an easy path? The simple answer is no. However, with focus, patience and determination, opportunities abound. I will be penning my thoughts on approaches to these markets in the near future, so stay tuned.

In the meantime, keep on keeping on!

Your ever alert to new business opportunities coach

Neville Calvert

neville@thesmallbusinesstoolbox.com

The Capital Connection

July 26, 2011

I have been a member of LinkedIn the global professional networking hub that is accessed by millions of professionals. There are various interest groups on the site and members are able to ‘Follow’ people whom they believe have some value to add through their various missives. I don’t make a habit of ‘Following” anyone, or at least I haven’t until recently when I came across a guy named Hal Spice. Hal is a renowned investment adviser, Private Equity Investment Manager and founder of a company Aquao3 focused on providing mobile ‘clean drinking water’ for impoverished nations.

Now you might be asking what any of this has to do with my current topic. Well one of the main issues that is vexing my clients today is that of access to capital for business growth. Traditional banks on the one hand are making much of their eagerness to lend yet on the other making it very difficult and in some case nearly impossible for customers to meet the banks lending criteria under the ‘new world order’. So what does a small business owner do when they need more capital for growth?

The need for more investment should not come as a surprise to you the business owner or and probably especially your Bank. Not probably but most surely, because Bankers are by nature fragile given some the customers they have to deal with and ‘shell shock’ is not well managed if you lob in a surprise financial grenade! In previous letters, I mentioned the need to keep your Banker informed on an ongoing basis, however in the current environment and I that think for some time to come, you will need to consider other avenues to finance you business. These options include, Invoice discounting or Factoring, micro-financiers, Fund Managers specializing in Small Business opportunities (very challenging) and High Net-Worth individuals know as Angel Investors. In order to make this Capital Connection you need to prepare and this is where we at Thesmallbusinesstoolbox.com and Hal Spice come together. In addition to our programmes and templates for strategy, marketing, sales and finance plans and Hal is kindly providing readers with access to great templates to Create Killer Presentations, What Investors Want to See in a Business Plan, 21 Golden Rules to Secure Funding and more. If you would like to access Hal’s templates and lessons they are available FREE via his blog www.halspice.com or if you registered on linkedin visit Hal at www.linkedin.com/in/halspice . The importance of being ‘investor ready’ is vital take it not just from me but Hal.

For now you every ready capital coach,

Neville@thesmallbusinesstoolbox.com

Cashflow still key to small business survival

June 9, 2011

Managing cash flow is one of the greatest challenges faced by rapidly growing businesses and without proper management, poor cash flow can stunt, or even end a business’s growth before it’s reached its potential.

 

When a small business is growing rapidly there is often a need to pay out money constantly, to buy more stock, hire new staff, open new premises or buy new equipment. Even with profitable sales, investments can take time to pay off, resulting in a cash flow crisis. The trick is to feed a business the money it needs to grow, without starving it of working capital. And a great way of doing this is through a debtor finance loan.

 

Cashflow is still the key to small business survival.  You may be trading profitably in the sense that you are “making a profit”, but unless your cashflow is under control, you are operating at risk.

 

The fundamental gap between when you invoice and when you get paid is the make or break of many businesses.  Cashflow and working capital levels are driven by transactions, so the devil is in understanding the detail.

 

Tips to improving cash flow

  • Issue invoices in a timely manner. The average invoice payment period has nearly doubled from 30 days up to 53 days in 2010, therefore it is important that invoices are issued punctually so that they can be paid on time. This ensures that debtors have sufficient time to pay the outstanding invoice and assures businesses will maintain positive cash flow.
  • Improve your payment terms with invoices.  Remind customers of your payment terms.  Send out reminder notices, email & call customers when a payment is overdue.  Don’t’ let payment terms deteriorate. Push for the most optimal payment terms.
  • Offer payment plans – customers whose businesses are struggling may not be able to pay all of their outstanding invoices when they come due. Offering payment plans not only increases the likelihood of collecting the total amount due, but also can generate goodwill with the customer.  Some key ways to improve cash inflows is to have clear agreements with clients and make sure invoicing is completed on time and any disputes are resolved quickly. Move to more proactive management of customer debt.
  • Have an organised system for archiving and paperwork.  Create a system for outgoing invoices, purchase invoices and a cashbook to ensure all information is documented correctly. Growing a business is reliant on being organised.
  • Perform all the necessary checks to ensure the business is limiting its exposure to bad debts. Develop a credit policy. Take the time to write out a clear and concise credit policy that applies to all customers and clients.
  • Watch your stock – clearly identifying which stock lines are selling and when they’re selling. Ensure that the right quantities of the correct stock lines are purchased – this could not only prove very profitable but also considerably improve cash flow. Challenge inventory parameters e.g. safety stock levels, minimum order quantities & re-order points

 

It’s not as simple as just finding any business loan for a certain dollar amount; it’s about finding the best working capital facility to match the businesses need.

There are many working capital solutions out there.  Perhaps Debtor Finance may help. A debtor finance provider pays up to 80% of outstanding invoices usually within 24 hours and one of the advantages of a debtor finance facility is that no property security is required.

 

However, the message is clear. A focus on the fundamentals of cash flow is critical regardless of the stage of the economic cycle.

 

Greg Hardiman

State Manager

Bibby Financial Services Australia Pty Ltd

gregh@bibby.com.au

 

Bibby Financial Services is one of the world’s largest independent providers of debtor finance spanning Australia, Asia, Europe and North America.

 

 

 


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